We have just completed a survey of a broad cross section of our customer base in order to confirm what is important to them and their business, particularly as it applies to their interaction with Breakers Unlimited. The primary message our customers have sent us is to keep doing what we’re doing.
Here are the top ten things our customers tell us are important to them:
1. Accuracy with their order
2. Fast, dependable delivery
3. A huge inventory
4. We’re easy to do business with
5. They can take us at our word
7. They can depend on us
8. No re-stocking charge
10. They know we’ll have what they need.